Terms of Service
1. Who operates Piumly
The Piumly platform at piumly.com is operated by Katarína Karolčíková, place of business Javorová 569/17, 919 30 Jaslovské Bohunice, Slovakia, Company ID (IČO): 53 803 230, Tax ID (DIČ): 1120670661, registered in the Slovak Trade Register (the “operator”). Contact: kontakt@piumly.com.
2. What Piumly is — and is not
Piumly is a booking system: it lets hosts publish sessions (yoga, meditation, breathwork and other experiences) and clients reserve a spot at them. The operator does not organise or provide the sessions — the contract for attending a session is always formed directly between the client and the host, and Piumly is not a party to it. Piumly only technically facilitates the booking and the related communication (confirmations, reminders, the waitlist). Sessions in listings are ordered by date by default (soonest first); the results can be narrowed with filters such as category or location. Each host states in their profile whether they offer sessions as a trader (business) — this information is shown with the session. If a host is not a trader, consumer protection laws do not apply to the contract with them. All obligations towards the client related to a session are performed by the host; the operator only runs the booking system.
3. Accounts and registration
You can book without an account — such a booking is managed via a private link from the confirmation email, which you should protect like a password. An account (email or Google) can be created by both clients and hosts; the information in it must be true and up to date. A host account may be created by a person authorised to provide the offered services. The operator may block or cancel an account used in breach of these terms or the law. An account may be created, and a booking made, only by a person aged 16 or over.
4. Bookings
A booking is made by submitting the booking form and is confirmed by email; up to two additional people can be added as companions. If a session is full and has a waitlist enabled, you can join as a stand-in — freed-up spots are offered by the host by email. The cancellation terms for each booking are set by the host when creating the session (see section 6). A host may cancel a session; confirmed attendees are notified by email automatically.
5. Prices and payments
The price and payment methods (cash on site, bank transfer, card online) are set by the host; a session may also be free or donation-based. All payments go directly to the host — the operator does not receive, hold or take any commission from them. Card payments are processed by Stripe directly to the host's account; the host is the recipient of the payment and is responsible for the related tax and accounting obligations. A booking is valid regardless of whether it has been paid yet.
6. Cancellations and refunds
Every session has a cancellation policy set by the host, which is visible in the session detail before booking. The options are: (a) No cancellation — the booking is binding and the payment is non-refundable; (b) Cancel up to 48 hours before the session — if you cancel at least 48 h before the start, any online card payment is automatically refunded in full; (c) Cancel up to 7 days before the session — the same principle, with a longer window. After the window has passed, or under the no-cancellation policy, the payment is not automatically refunded; the client may try to arrange an exception directly with the host. If a host cancels an entire session, all clients who paid online by card receive a full automatic refund regardless of the cancellation policy — the host agrees to this when confirming the cancellation. Refunds are processed by Stripe; once complete, the booking status changes to ‘Refunded’. As sessions are leisure services provided for a specific date, consumers do not have the statutory 14-day right of withdrawal (Section 19(1)(l) of Slovak Act No. 108/2024 Coll. on consumer protection).
7. Host content and responsibility for sessions
The host is solely responsible for the content they publish on the platform — texts, photographs, prices, session descriptions and their profile — including having the necessary rights to it and it not being misleading. The host is equally responsible for the sessions themselves: whether they take place, their conduct, quality, safety and compliance with the host's legal obligations. The operator does not review host content in advance and is not liable for it, nor for whether or how sessions take place. Inappropriate or unlawful content can be reported to kontakt@piumly.com — the operator may remove it and block the related account. If published content is removed or restricted, the affected host is informed of the reasons. The point of contact for users and authorities under the Digital Services Act (DSA) is kontakt@piumly.com.
8. Platform availability
The platform is provided “as is”. The operator takes reasonable care of its availability and security but does not guarantee uninterrupted operation and is not liable for damage caused by temporary outages, maintenance, or the actions of hosts, clients or third parties. Consumer rights that cannot be limited by law are not affected.
9. Paid plan for hosts (Pro)
Using the platform is always free for clients, and core features are free for hosts too. Piumly offers hosts an optional paid Pro plan (a monthly, and optionally yearly, subscription) that unlocks advanced features. Payment, invoicing and VAT for the Pro subscription are handled by Paddle.com Market Limited as the seller (Merchant of Record) — Paddle issues the invoice and payment receipt, and VAT is charged according to the host's country. The subscription renews automatically at the end of each period; a host may cancel it at any time via the provider's self-service portal, keeping access to Pro features until the end of the period already paid for, after which the account moves to the free plan. Prices and material changes to the plan will be announced in advance.
10. Withdrawal and refunds for the Pro subscription
The first payment for the Pro subscription comes with a 14-day money-back guarantee: if a host requests a refund within 14 days of the first charge (by email to kontakt@piumly.com or via the payment provider), the first payment is refunded in full to the original payment method. This also covers the statutory 14-day right of withdrawal for consumers, which is not lost by starting to use the Pro features right away. Payments for subsequent renewals are not refunded — the subscription can, however, be cancelled at any time (see section 9) and the Pro features stay active until the end of the period already paid for. Refunds are technically processed by the subscription provider named in section 9. If the Pro features do not work as they should, hosts can raise a complaint at kontakt@piumly.com; statutory consumer rights, including liability for defects of a digital service, remain unaffected.
11. Disputes and governing law
These terms are governed by the law of the Slovak Republic. Disputes arising from attending a session (including refunds) are resolved between the client and the host directly. Consumers may contact the Slovak Trade Inspection (SOI) and have the right to alternative dispute resolution under Slovak Act No. 391/2015 Coll. (the ADR body is SOI, www.soi.sk).
12. Changes to these terms
The operator may reasonably amend these terms, in particular when platform features or legislation change. Material changes will be announced on the platform or by email; by continuing to use the platform after the changes take effect, you agree to them. Changes affecting hosts will, as a rule, be announced to them at least 15 days before they take effect.